One Travel Office
Apr 2023 - Jan 2024
Website | UX/UI Design | Microcopy | Collaborative | Figma | Usability Testing
Teammates
Horacio P. (Chief Software Architect)
Miguel Angel (Full Stack Developer)
What did I do?
Project Coordination
Stakeholder Interviews
User Research & Testing
Wireframes/Prototypes
Microcopy/Icons
Quality Assurance
THE GIST
As a UX Design Intern at NDD Infosystems, I contributed to the development of four custom B2B software projects, including an ERP system for the Dominion Tours, a Spanish-speaking tour operator based in Vancouver, BC. The goal was to improve the system's operational efficiency when booking a customer's trip while simultaneously modernizing the design.
The Challenge
The biggest challenge I faced during my first UX design internship at NDD Infosystems was balancing design efficiency with learning the ins and outs of the tourism industry. As the only designer, I conducted extensive research to identify faults in the existing system, ensuring I addressed both user pain points and technical limitations. I quickly learned how to adjust wireframes based on feedback and feasibility, especially for interactive elements, while keeping the stakeholder’s needs front and center.
/ Outdated? Sure—but what else was wrong?
DIVING INTO THE OLD DESIGN with 4 real users
/ Think-aloud tests & Results
To gain insight into the functional efficiency, I began by conducting usability tests while noting any frustrations felt by the users.
/ Changes to main flow and design
Bringing the old system up to date with current standards and user expectations
