One Travel Office

UX/UI Design | Microcopy | Usability Testing

THE GIST

As a UX Design Intern at NDD Infosystems, I contributed to the development of four custom B2B software projects, including an ERP system for the Dominion Tours, a Spanish-speaking tour operator based in Vancouver, BC. The goal was to improve the system's operational efficiency when booking a customer's trip while simultaneously modernizing the design.

The Challenge

The biggest challenge I faced during my first UX design internship at NDD Infosystems was balancing design efficiency with learning the ins and outs of the tourism industry. As the only designer, I conducted extensive research to identify faults in the existing system, ensuring I addressed both user pain points and technical limitations. I quickly learned how to adjust wireframes based on feedback and feasibility, especially for interactive elements, while keeping the stakeholder’s needs front and center.